Personal Information


Terms and Conditions


TelyPay Terms of Service

Welcome To TelyPay !

Thank you, for using TelyPay’s products and services

The terms and conditions in this document ("Agreement") describe and stipulate the provisions which govern and regulate the legal relationship between TelyPay as the provider of the services and you as a user of the services. You should read these Terms and Conditions carefully and should not accept these terms, register, access, or use the TelyPay services unless you agree to the Terms and Conditions. We recommend that you save a local copy of this agreement for your record. You may not use the services if you are under the legal age - 18 years - that is allowed to contract with TelyPay or if you are a person who is barred from receiving the services under the laws of any country including the country in which you are a resident or from which you are using the service.

In this Agreement

"Services" or "Service" or “Online Service” means all services described comprehensively on Teleplay’s website, as updated occasionally, and excluding any service rendered or provided to you under a separate agreement.


    1. Before you are permitted to use the services you are required to accept the Terms and Conditions and any special terms, as the case may be. Typically, Terms and Conditions and any Special Terms are accepted by clicking or tapping the "accept" button via the user interface for the respective Service.
    2. You also accept the Terms and Conditions or any Special Terms when you start using the Services. In this case, you understand that you are bound by and TelyPay will treat you as bound by the Terms and Conditions from the moment you start using the Services.

    1. TelyPay is permitted to amend or alter the Terms and Conditions occasionally.
    2. TelyPay will notify you with at least 30 days prior notice (Notification Period) of any material changes to the Terms and Conditions. Also, TelyPay will provide you with a copy of the revised Terms and Conditions either by sending it to your registered email address or by any other suitable means, which ensures that you are notified.
    3. After the notification period has passed you will be prompted to accept the revised Terms and Conditions, typically by clicking or tabbing the "accept" button. You may not continue to use the Services unless you accept the revised Terms and Conditions.
    4. You also accept the revised Terms and Conditions when you continue to use the Services after the notification period has passed.
    5. You are free to end this Agreement at any time should you choose not to accept the revised Terms and Conditions.

    1. This agreement remains in effect unless terminated either by you or TelyPay.
    2. You can terminate this agreement at any time by visiting or by closing your user account.
    3. TelyPay may terminate this agreement at any time by providing a 30-day prior written notice of cancellation sent to the registered email address or by any other suitable means which ensures that you will be able to get notice of the cancellation.
    4. TelyPay is entitled to terminate this agreement at any time and without observing any notice period if:
      1. You have breached the Terms and Conditions.
      2. You have demonstrated that you do not intend to comply with the Terms and Conditions (regardless of whether directly or through your actions or statements or otherwise).
      3. TelyPay or any supplier or partner of TelyPay providing the Services to or together with TelyPay are required by the applicable law to terminate the provision of the Services or parts thereof (for example if due to changes in applicable law or due to court rulings or judgments the Services or parts thereof become or are considered unlawful).
    5. The termination of this agreement shall have no prejudice to any rights, obligations, and liabilities that you or TelyPay have accrued or incurred during the term of this agreement.
    6. You are not permitted to use the Services if you do not accept the revised Terms and Conditions.
  4. Using our Services

    1. You shall follow any policies made available to you within the Services.
    2. Don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide.
    3. You shall use our Services only as permitted by law.
    4. You will not be able to use our Services if you do not comply with our terms or conditions.
    5. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access.
    6. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law.
    7. You don’t have the right to use any branding or logos used in our Services.
    8. Don’t remove, obscure, or alter any legal notices, branding or logos displayed in or along with our Services.
    9. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
    10. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.
    11. In case of death, the account will be closed by TelyPay, and the financial dues will be returned according to the Sultanate laws and regulations.
    12. You shall not use or exploit the platform by selling or buying materials, products, or services that have not been agreed upon with TelyPay or that are not part of its commercial activity, or that are deemed illegal under the laws of the Sultanate of Oman.
      1. TelyPay has the right to hold the seller accountable and stop the service.
      2. TelyPay has the right to inform the competent authorities if any evidence is available.
    13. The merchant must inform TelyPay in case of changing the services or products within a maximum period of 30 days before selling the product or service.

    1. When you use the Services, you may be required to provide your Civil ID number and other Know Your Customer (KYC) details before you can continue to use the Services.
    2. You agree to provide accurate, current, and complete registration data and to update your registration data as required

    1. To use the Services, you are required to open a user account and to provide a user email and password (Account Data).
    2. TelyPay implemented an integrated registration solution through a single sign-on process (Single Sign-On). Single Sign-On means that once you open a user account with TelyPay You automatically register for all Services which, amongst others, eliminates the need to maintain separate User accounts and User emails for each Service.
    3. You will always keep your account data safe and secure and prevent unauthorized access to your data and your account by third parties, in particular by avoiding obvious user IDs or passwords, changing your password regularly, and ensuring that you do not disclose your password(s) or grant any other user or third-party access to your Account Data or your account.

    1. Return of the products or the cancellation of any services is subject to the Merchant’s Return and cancelation policy.
    2. You may return any Item or cancel any services at any time through TelyPay’s website of providing the item or rendering the service, according to the Merchant’s return and cancelation policy

    1. Shipping and Delivery are subject to the Merchant’s Shipping and Delivery policy.
    2. You should read Merchant’s Shipping and Delivery policy before purchasing or approving any service or item.

    1. TelyPay is committed to protecting your data.
    2. See our privacy policy to learn more about how TelyPay protects and handles your data and information when you use the Services.
    3. You agree to the use of your registration data, personal data, and information per TelyPay’s privacy policy.

    1. When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.
    2. TelyPay gives you a personal, royalty-free, non-assignable, and non-exclusive license to use the software provided to you by TelyPay as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services provided by TelyPay. In the manner permitted by these terms, you may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.

    1. We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.
    2. Other than as expressly set out in these terms or additional terms, TelyPay doesn’t make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

    1. TelyPay, will not be responsible for lost profits, revenues, data, financial losses, or indirect, special, consequential, exemplary, or punitive damages.
      1. To the extent permitted by law, the total liability of TelyPay, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services.
      2. TelyPay, will not be liable for any loss or damage that is not reasonably foreseeable.

    1. You are entirely responsible for any breach of your obligations under these terms and conditions.
    2. Any applicable law or regulation in the relevant jurisdictions.

    1. TelyPay is not liable to you, regardless of the legal grounds whether in contract, tort (including negligence), or any theory of liability, and whether the possibility of such damage or losses has been notified to TelyPay, for:
      1. Any indirect, incidental, special, or consequential damages.
      2. Any loss of income, business, actual or anticipated profits, opportunity, goodwill, or reputation (whether direct or indirect).
      3. Any loss or damage as a result of:
        1. Any breach of the terms and conditions of this agreement or any other agreement or contractual relationship between TelyPay and you which is attributable to negligence on the part of TelyPay.
        2. Any changes, modifications, extensions, or limitations (including any suspension of your use of the Services, access to your account and account data, or your registration data) to the services, or any permanent or temporary cessation in the provision of the Services (or any part of them).
        3. The use of your Account Data by any other person than yourself (regardless of whether with or without your knowledge). You are fully responsible and liable to compensate TelyPay for any damage and/or loss incurred due to the use of your account data by someone else.
      4. If TelyPay is liable for a breach of these terms and conditions, TelyPay's liability shall be limited to damages which TelyPay must typically expect at the time of the conclusion of this agreement due to the circumstances known at the time.

    1. If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify TelyPay and its affiliates, officers, agents, and employees from any claim, suit, or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs, and attorneys’ fees.

      1. We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than 30 days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
      2. If there is a conflict between these terms and the additional terms, the additional terms will control that conflict.
      3. These terms control the relationship between TelyPay and you.
      4. If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).
      5. If it turns out that a particular term is not enforceable, this will not affect any other terms.
      6. These terms shall be governed by and construed per the laws of the Sultanate of Oman.
      7. The court of the Sultanate of Oman shall have exclusive jurisdiction over all disputes arising out of or in connection with this Agreement.

      1. You may not and will not encourage or permit any Authorized User to rent, lease, sell or lend the Online Service or access thereto or use the Online Service on a service bureau basis and provide services to third parties through the use thereof.
      2. You may not and will not encourage or permit any Authorized User to allow the use of the Online Service by any third party.
      3. You may not, and will not encourage or permit any Authorized User to:
        1. use the Online Service in any manner or for any purpose other than as expressly permitted by the Agreement.
        2. Access or use the Online Service in a way intended to avoid incurring fees to be paid to TelyPay according to the Agreement.
        3. Access or use the Online Service in any way that violates the Agreement or any applicable laws, rules, or regulations (including without limitation, applicable export, and privacy laws).
        4. Modify, alter, adapt, tamper with, repair, or otherwise create derivative works of any software, technology, content, or any Intellectual Property Rights of TelyPay or its Affiliates included in or used to provide the Online Service, including disabling or bypassing any security features of the Online Service.
        5. Reverse engineer, disassemble or decompile the Online Service or any software or technology of TelyPay included in or used to provide the Online Service; or attempt to discover or recreate the Online Service or any software, technology, or Intellectual Property Rights of TelyPay or its Affiliates.
        6. You may not and will not encourage or permit any Authorized User to distribute, share, or facilitate the distribution of unauthorized data, malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code in connection with your or their use of the Online Service, or to send, receive or support email messages that are unsolicited, deceptive, anonymous, excessively voluminous or that contain falsified identifying information, including spamming and phishing, and you shall be solely responsible for any of the foregoing introduced through your own or your Authorized Users' use of the Online Service.
        7. You may not and will not encourage or permit any Authorized User to use the Online Service in a manner that or introduce any materials or content to the Online Service that, infringes, misappropriates, or otherwise violates the Intellectual Property Rights or privacy rights of any person or entity.
        8. You shall not remove any trademark, copyright, or any other proprietary notices from the Online Service or any printouts or reports derived from the Online Service.


      1. Sellers shall take reasonable steps to ensure the products conform with applicable laws and regulations; however, the buyer acknowledges that products may be used in various jurisdictions for various applications subject to disparate regulations and therefore that the seller cannot warrant compliance with all applicable laws and regulations. The seller disclaims any representation or warranty that the products conform to federal, state, or local laws, regulations, ordinances, codes, or standards, except as expressly set forth by the seller in writing.
      2. The buyer shall comply with all applicable laws, regulations, and ordinances.
      3. TelyPay may terminate the seller's contract if any governmental authority imposes antidumping or countervailing duties or any other penalties on products or services
    Note: This term sheet is effective from 10th May 2022