Privacy Policy


  1. This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information and it is important for you to view and read this Privacy Policy. By "Personal Information", we mean information that can be associated with a specific person and can be used to identify that person.

  2. We collect personal information from you when you use our platform (TelyPay) and all related sites, applications, services, and tools regardless of how you access or use them or when you telephone or email our Customer Support Team.

  3. By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of our Privacy Policy.

  4. We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags, and browsers, then read about these key terms first. Your privacy matters to TelyPay so whether you are new to TelyPay, or a longtime user please take the time to get to know our practices – and if you have any questions contact us.

  1. Scope and Consent:

  1. You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies, or functions offered on our website and all related sites, applications, and services (collectively “TelyPay Services”).

  2. This Privacy Policy is intended to govern the use of TelyPay Services by our users (including, without limitation those who use the TelyPay Services in the course of their trade or business) unless otherwise agreed through contract.

  3. We have the right to amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Privacy Policy" page of our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

  1. Our Collection of Your Personal Information:

  1. As part of your registration on the site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address, location, and/or telephone number for example. We may also as you for some additional information about yourself such as your date of birth or other identifying information. Additionally, for us to verify your identity, we may need to request from you provide valid proof of identification (for example a copy of your passport, resident’s visa, permit, National ID Card, and/or driver’s license).

  2. As a requirement to use some of TelyPay’s services, we ask for your permission to read your financial SMS messages. 

  3. The website policies and terms & conditions may be changed or updated occasionally to meet the requirements and standards. therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. modifications will be effective on the day they are posted.

  4. Following your registration on the site, you should not post any personal information (including any financial information) anywhere on the site other than in the account section of the site. Restricting the posting of personal information to the “My Account” section of the site protects you from the possibility of fraud or identity theft. The information posted by you of any personal information anywhere on the site other than on the “My Account” section of the site may lead to the suspension of your use of the site.

  5. We will collect transactional information based on your activities using the site (such as buying and selling items and participating in auctions), this transactional information is used solely in relation to the transactions you undertake on the site and for no other reasons.

  6. TelyPay is not collecting and saving credit/debit card information. This information is handled by OmanNet. 

  7. Please note that we may use your internet protocol (or IP) address (which is a unique number assigned to your computer server or your internet service provider (or ISP)) to analyze user trends. and improve the administration of the site.

  8. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the site) along with the time that you access the site. We may also collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the site. where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.

  9. As is true of most websites, we gather information automatically and store it in log files. This information includes internet protocol (IP) address, browser type, internet service provider (ISP), referring/ exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and other.  We use this information to analyze trends, administer our website, track visitors’ movements around our website, and gather demographic information about our visitors as a whole. We link this automatically-collected data to other information we collect about our website visitors. 

  1. Our Use of Your Personal Information:

  1. Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  1. Provide TelyPay Services and customer support.

  2. Process transactions and send notices about your transactions.

  3. Verify your identity, including during account creation and password reset processes.

  4. Resolve disputes, collect fees, and troubleshoot problems.

  5. Manage risk, detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities.

  6. Detect, prevent, or remediate violations of policies or applicable user agreements.

  7. Improve TelyPay Services by customizing your user experience.

  8. Measure the performance of TelyPay Services and improve their content and layout.

  9. Manage and protect our information technology infrastructure.

  10. Provide targeted marketing and advertising.

  11. Provide service update notices, and deliver promotional offers based on your communication preferences.

  12. Contact you at any telephone number you have given us, by placing a voice call or through text (SMS) or email messaging, as authorized by our User Agreement.

  13. Perform creditworthiness and solvency checks and compare information for accuracy and verify it with third parties.

  1. We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts, and promotions, and inform you about TelyPay Services and the services of our corporate family. We may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialed or prerecorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

  2. In the event of a sale of TelyPay, any of its affiliates and subsidiaries, or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the site or otherwise in relation to any such sale while maintaining the confidentiality.

  3. We may share your personal information with our other group companies to provide joint content and services to you and help detect illegal acts and/or violations of our policies while maintaining confidentiality.

  4. This contact information will be the personal information provided by you upon registration and, as a result, should always be kept up to date.

  5. We do not sell or rent any of your personal information to third parties in the normal course of doing business. 

  6. We might share, sell, or rent your data with third parties but without including your personal information in accordance with this privacy policy.

  7. By registering on the site, you give us your express consent to receive promotional emails about our services and emails announcing changes to and new features on the site. 

  8. Additionally, we may use comments made by you about the site for marketing purposes, and by making such comments you expressly consent to our using such comments for marketing purposes.

  1. Your Use of Your and Other Users’ Personal Information

  1. Users of TelyPay services may need to share personal information (including financial information) with each other to complete transactions on the site. You should always respect the privacy of other users.

  2. We cannot guarantee the privacy of your personal information when you share personal information with other users of TelyPay services, so you should always seek information on the privacy and security policies of any other users of TelyPay services with whom you are transacting prior to sharing any of your personal information with another user of TelyPay services.

  3. This privacy policy does not cover the release of your personal information to another user of TelyPay services.

  4. You agree to use any personal information received from another user of TelyPay services in relation to a transaction on the site solely in relation to such transaction and shall not use the information received from another user of TelyPay services for any other purposes (except with the express consent of the other user of TelyPay services).

  5. You acknowledge and agree, and you shall use personal information received from another user of TelyPay services in accordance with all applicable laws.

  1. Marketing

  1. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

  2. We may combine your information with information we collect from other companies and use it to improve and personalize TelyPay Services, content, and advertising.

  3. We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.

  1. How you are Accessing, Reviewing, and Amending Your Personal Information:

  1. You can access, review, and edit your personal information at any time by logging in to your account in the “Account Section” of the TelyPay website and reviewing your account settings and profile.

  2. If your personal information changes in any way or is incorrectly presented on the site, you should immediately update or correct your personal information (as applicable) by accessing the “My Account” section on the site or, alternatively, by contacting our customer support team.

  3. The "Customer Support" link at the bottom of each site webpage contains our Customer Support email and phone details.

  4. If you would like to limit the processing of your personal data, please feel free to contact us at the contact details provided below. Please note, however, that all information requested from you is obligatory to be provided by you unless stated otherwise. Should you fail to provide us with your personal data, we may not be able to process your request for our products and/or services.

  1. How We Share Personal Information with Other Third Parties

We may share your personal information with:

  1. Members of the TelyPay corporate family to provide joint content, products, and services (such as registration, transactions, and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services, and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

  2. Merchants and service providers that we partner with to jointly create to offer products. These financial institutions may only use this information to market TelyPay-related products unless you have given consent for other uses.

  3. Banking partners as required by Central Bank of Oman rules for inclusion on their list of terminated merchants (if you meet their criteria which includes having TelyPay close your TelyPay Account due to your breach of TelyPay’s User Agreement).

  4. Companies that we plan to merge with or are acquired by. Should such a combination occur; we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.

  5. Law enforcement, regulators, government officials, or other third parties (in the Sultanate of Oman) in relation to a subpoena, court order, or other legal process or requirement under Omani law or regulation, or the laws and regulations of other jurisdictions that are applicable to TelyPay or one of its Affiliates; when we need to do so to comply with such law or Central Bank rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or investigate violations of our User Agreement.

  6. Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk. For example, if you use the TelyPay Services to buy or sell goods using through the registered merchants in the service, and its affiliates, we may share account information to help protect your account from fraudulent activity, and to alert you if we detect such fraudulent activity on your accounts or evaluate credit risk.

  7. As part of our fraud prevention and risk management efforts, we also may share necessary account information with local banks in cases where TelyPay has placed a hold or other restriction on your Account based on disputes, claims, chargebacks, or other scenarios regarding the sale or purchase of goods. Also, as part of our fraud prevention and risk management efforts, we may share account information with competent companies to enable them to operate their programs for evaluating buyers or sellers considering privacy.

  8. TelyPay’s Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing, or transactional).

  9. Shipping: in connection with shipping and related services for purchases made using TelyPay.

  10. Legal Compliance: to help TelyPay comply with anti-money laundering and counter-terrorist financing verification requirements.

  11. Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

  1. How We Protect and Store Personal Information

  1. Throughout this Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

  2. We store and process your personal information on our computers in the Sultanate of Oman and elsewhere in the world where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

  1. How We Use Cookies and Similar Technologies:

  1. Like many websites, when you access our website or use TelyPay Services, we (including companies we work with) may place small data files on your computer or other devices. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to recognize you as a customer; customize TelyPay Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud, and to promote trust and safety across our sites and TelyPay Services.

  2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the site and help us understand which parts of the site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of our website.

  1. No Spam or Spoof Emails

  1. We do not tolerate spam. To report site-related spam or spoof emails, please forward the email to sales at

  2. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content.

  1. How You Can Contact Us about Privacy Questions

If you have questions or concerns about our collection and use of your personal information, please contact our Customer Support team at the "customer support" link on the webpage.